Terms of Use
By clicking to register, submitting an account application, or using any of the websites, applications, networks, or other services offered by Realmo (“Realmo,” “we,” “us,” or “our”), including accessing any associated content (collectively, the “Services”), you acknowledge and agree to be legally bound by these Terms of Use, as updated from time to time
Service Scope and Disclaimers
Realmo provides digital tools that may support various aspects of a real estate transaction. Unless specifically stated otherwise in separate terms for a particular product or service (each a “Product’s Terms”), the Services do not constitute financial, legal, real estate, or investment advice.
You acknowledge that the Services may include advertising and agree that Realmo may display advertisements based on data collected from your usage. Realmo is not responsible for actions taken by users based on the Services or associated content, nor for any consequences, whether direct or indirect, resulting from reliance on the Services.
Eligibility, Account Creation, and Responsibilities
To use the Services, you must be at least 18 years old and legally capable of entering binding agreements. By using the Services, you represent and warrant that:
- You are at least 18 years of age;
- You have not been previously suspended or banned from the Services;
- Your use of the Services complies with all applicable laws and regulations.
Some features require account registration and agreement to Product’s Terms, which may be incorporated herein or displayed separately. During registration, you may be asked to provide personal information such as your name, email, or phone number. You agree to provide accurate and up-to-date information and are solely responsible for the confidentiality of your account credentials and all activity under your account.
Accounts are non-transferable. You may only use the Services on your own behalf unless you have entered into a written agreement with Realmo permitting professional use on behalf of clients.
Permitted Use and Limitations
- Licence Grant
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Realmo grants you a limited, personal, non-exclusive, revocable, non-transferable license to use the Services for your individual purposes. Real estate or mortgage professionals may use the Services to share permitted information with clients or act on their behalf, provided all necessary consents are obtained.
This license does not include rights to display, distribute, or reproduce any part of the Services beyond what is explicitly authorized.
- Mobile Applications
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Use of any Realmo mobile application (“App”) requires a compatible device and may involve data usage charges. Realmo does not guarantee compatibility with your device. You consent to automatic updates and agree that these Terms apply to updated versions of any App.
Apps may include third-party open-source components, which are subject to separate license terms. These Terms do not modify any rights or obligations associated with such open-source software.
- Use of Service Content
- You may copy information from the Services solely for personal or permitted professional use, excluding the use of automated tools. Realmo permits public sharing of Aggregate Data (e.g., market analytics) only when proper attribution (“Data provided by Realmo”) is included on all published materials. Use of Realmo logos requires prior written approval. All other data from the Services may not be reproduced or displayed without authorization.
Prohibited Activities
You agree not to:
- Reproduce, alter, distribute, or reverse-engineer any part of the Services unless expressly allowed;
- Link to Service content from third-party sites not operated by a real estate or lending professional;
- Remove copyright or proprietary notices from Service materials;
- Use the Services in an unlawful manner or for discriminatory or harmful purposes;
- Engage in spam, chain letters, pyramid schemes, or unauthorized communications;
- Impersonate others or misrepresent your identity or affiliations;
- Extract, publish, or reuse Realmo’s content on other platforms without permission;
- Upload harmful code or engage in disruptive activities;
- Post or distribute offensive, illegal, or objectionable content;
- Attempt to breach Service security or bypass access restrictions;
- Use the Services for commercial real estate transactions;
- Use automated tools (e.g., bots, scrapers) to access the Services;
- Infringe on Realmo’s trademarks or intellectual property;
- Use the Services to develop competing products;
- Encourage or assist others in any prohibited activity.
Fees and Payment
- General Fees
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Some Services may require payment. All fees are listed in U.S. dollars and are non-refundable unless otherwise stated. We may change fees at our discretion with advance notice. If you do not agree to changes, you may cancel the affected Service.
Payments will be processed through authorized third-party providers, and you authorize Realmo to charge your selected payment method accordingly. Pre-authorization may be requested for credit card payments to confirm validity and available funds
- Subscription Services
- If you enroll in a subscription service, you authorize automatic recurring billing until you cancel. Subscriptions may be canceled via account settings, by contacting support, or, where applicable, through your business consultant. We may modify subscription fees for future billing cycles with advance notice
User Content and Submissions
- Content Ownership and License
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You may be permitted to upload, submit, or share images, data, videos, listings, and other content (“User Materials”) through the Services. By submitting User Materials, you grant Realmo an irrevocable, worldwide, royalty-free license to use, reproduce, display, adapt, and sublicense such content as needed in connection with the Services
You warrant that you have full rights to all submitted content and that its use does not violate the rights of any third party. Realmo does not claim ownership over your User Materials but retains the right to remove or edit content at its discretion.
Client contact data submitted by agents will not be used by Realmo unless provided directly by the client.
- Disclaimer of Responsibility
- Realmo is not responsible for the accuracy, legality, or appropriateness of User Materials posted by users. You may be exposed to content you find objectionable. Realmo reserves the right to remove content it deems inappropriate without notice.
Third-Party Content and Services
The Services may contain links to or integrate with third-party websites, tools, and services (“Third-Party Providers”). These are provided for convenience only, and Realmo is not responsible for the content or operation of third-party offerings. You assume all risk in your interactions with Third-Party Providers and are subject to their terms and privacy policies
- Referrals and Lead Generation:
- Realmo may receive compensation for connecting you with third-party real estate or settlement service providers. If a referred provider is affiliated with Realmo, financial benefits may be shared between parties.
Ownership and Intellectual Property
All content, branding, software, and other components of the Services (“Realmo Materials”) are protected by intellectual property laws. You may not use, replicate, or distribute any Realmo Materials without explicit authorization, except as permitted under these Terms.
Feedback
By submitting feedback or suggestions, you grant Realmo a perpetual, unrestricted right to use and incorporate your feedback in future products or services without compensation.
Copyright Infringement (DMCA)
To report unauthorized use of copyrighted material, please contact our designated agent with:
- Identification of the copyrighted work;
- Location of the allegedly infringing material;
- Your contact details;
- A sworn statement confirming your ownership and good faith belief that the use is unauthorized.
Send notices to: Mail:
Realmo/Property Experts Inc
101 Federal Street, Ste 1900
Boston, MA 02110
Email:
[email protected]
We may investigate email complaints, but require a signed statement to proceed with removal.
Privacy and Additional Terms
Your use of the Services is governed by our Privacy Policy, which explains how we collect and handle personal data. Additional terms may apply to certain features or products and are incorporated by reference into these Terms.
Contact Us
You agree to indemnify Realmo, its affiliates, and their respective employees and agents from any claims arising from:
- Your use of the Services;
- Any content you provide;
- Your violation of laws or third-party rights;
- Misuse of your account or password;
- Any disputes between you and another party.
Realmo reserves the right to assume defense and control of any indemnified matter.
Disclaimers
THE SERVICES PROVIDED BY REALMO ARE OFFERED “AS IS,” “AS AVAILABLE,” AND “WITH ALL FAULTS.” YOU ASSUME FULL RESPONSIBILITY FOR DETERMINING THE SUITABILITY, PERFORMANCE, ACCURACY, AND QUALITY OF THE SERVICES FOR YOUR NEEDS. TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW, REALMO AND ITS SUPPLIERS MAKE NO REPRESENTATIONS, WARRANTIES, OR GUARANTEES OF ANY KIND—EXPRESS, IMPLIED, OR STATUTORY. REALMO AND ITS SUPPLIERS SPECIFICALLY DISCLAIM ALL WARRANTIES OR CONDITIONS, INCLUDING BUT NOT LIMITED TO: (A) IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, WORKMANLIKE PERFORMANCE, ACCURACY, TITLE, QUIET ENJOYMENT, NON-INFRINGEMENT, FREEDOM FROM ENCUMBRANCES, AND FREEDOM FROM LIENS; (B) WARRANTIES THAT MAY ARISE FROM COURSE OF DEALING OR USAGE OF TRADE; AND (C) ANY WARRANTY THAT ACCESS TO OR USE OF THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE FROM HARMFUL COMPONENTS. NO ORAL OR WRITTEN INFORMATION OR ADVICE OBTAINED FROM REALMO OR THROUGH THE SERVICES WILL CREATE ANY WARRANTY THAT IS NOT EXPRESSLY STATED IN THESE TERMS. YOU ACKNOWLEDGE AND AGREE THAT YOU USE THE SERVICES, AND ACCESS, DOWNLOAD, OR OTHERWISE OBTAIN CONTENT THROUGH THE SERVICES OR RELATED PLATFORMS, ENTIRELY AT YOUR OWN RISK. YOU ARE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR SYSTEMS (INCLUDING COMPUTERS OR MOBILE DEVICES) OR LOSS OF DATA RESULTING FROM USE OF THE SERVICES OR ANY CONTENT OBTAINED THROUGH THEM. SOME JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO THE ABOVE DISCLAIMERS MAY NOT APPLY TO YOU IN FULL, AND YOU MAY HAVE OTHER RIGHTS THAT VARY BY JURISDICTION.
Limitation of Liability
UNDER NO CIRCUMSTANCES WILL REALMO OR ANY OF ITS AFFILIATED ENTITIES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, LOSS OF GOODWILL, LOSS OF DATA, OR OTHER INTANGIBLE LOSSES, RESULTING FROM, ARISING OUT OF, OR RELATED TO THESE TERMS OF USE OR YOUR ACCESS TO, USE OF, OR INABILITY TO ACCESS OR USE THE SERVICES OR ANY CONTENT MADE AVAILABLE THROUGH THE SERVICES, WHETHER THE CLAIM IS BASED ON: (A) BREACH OF CONTRACT; (B) BREACH OF WARRANTY; (C) NEGLIGENCE; OR (D) ANY OTHER LEGAL OR EQUITABLE THEORY—EVEN IF REALMO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW, REALMO DISCLAIMS ALL LIABILITY FOR: (I) ANY ERRORS, OMISSIONS, OR INACCURACIES IN THE CONTENT PROVIDED THROUGH THE SERVICES; (II) ANY PERSONAL INJURY OR PROPERTY DAMAGE ARISING FROM YOUR USE OF OR ACCESS TO THE SERVICES; (III) ANY UNAUTHORIZED ACCESS TO OR USE OF REALMO’S SECURE SERVERS OR PERSONAL INFORMATION STORED THEREIN; (IV) ANY INTERRUPTION OR TERMINATION OF DATA TRANSMISSION TO OR FROM THE SERVICES; (V) ANY VIRUSES, WORMS, TROJAN HORSES, OR MALICIOUS CODE THAT MAY BE TRANSMITTED VIA THE SERVICES BY ANY THIRD PARTY; (VI) ANY DAMAGES OR LOSSES RESULTING FROM THE USE OF CONTENT SHARED, EMAILED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE THROUGH THE SERVICES; OR (VII) ANY THIRD PARTY’S DEFAMATORY, OFFENSIVE, OR UNLAWFUL CONDUCT, INCLUDING THAT OF OTHER USERS OR CONTENT PROVIDERS. IN ANY CASE, THE TOTAL CUMULATIVE LIABILITY OF REALMO AND ITS AFFILIATES TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THE USE OF OR INABILITY TO USE THE SERVICES OR ANY ASPECT OF THESE TERMS, REGARDLESS OF THE FORM OF ACTION OR THEORY OF LIABILITY, SHALL NOT EXCEED THE GREATER OF: (1) THE TOTAL AMOUNT YOU PAID TO REALMO FOR THE SERVICES IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENTS GIVING RISE TO SUCH CLAIM; OR (2) TWO HUNDRED U.S. DOLLARS ($200). SOME JURISDICTIONS DO NOT PERMIT THE EXCLUSION OR LIMITATION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, MEANING THE ABOVE LIMITATION MAY NOT APPLY TO YOU. EACH PROVISION OF THESE TERMS THAT LIMITS LIABILITY, DISCLAIMS WARRANTIES, OR EXCLUDES DAMAGES REPRESENTS A FUNDAMENTAL ALLOCATION OF RISK THAT IS AN ESSENTIAL ELEMENT OF THE BARGAIN BETWEEN YOU AND REALMO. THESE LIMITATIONS WILL APPLY EVEN IF ANY LIMITED REMEDY PROVIDED IN THESE TERMS FAILS OF ITS ESSENTIAL PURPOSE.
Governing Law and Venue
These Terms are governed by the laws of the Commonwealth of Massachusetts. Any legal actions must be brought in the state or federal courts located in Suffolk County, Massachusetts
Amendments and General Terms
Modifications to these Terms of Use may only be made through a written agreement signed by duly authorized representatives of both parties. If any provision of these Terms is held to be invalid, illegal, or unenforceable, that provision will be interpreted to fulfill its intended purpose to the greatest extent possible, and the remaining provisions will remain in full force and effect. Section headings in these Terms are included solely for convenience and carry no legal or contractual effect. Realmo may assign or transfer this agreement, in whole or in part, at any time and without notice. You may not assign, delegate, or transfer your rights or obligations under these Terms without Realmo’s prior written consent. Realmo’s failure to enforce any provision or respond to a breach does not constitute a waiver of its right to enforce any provision at a later time or in connection with a subsequent or similar breach. Except where otherwise explicitly stated, these Terms of Use, together with all incorporated policies and agreements, constitute the complete and exclusive understanding between you and Realmo regarding your use of the Services, and supersede all prior and contemporaneous agreements, communications, or understandings—whether oral or written—related to the Services.
Electronic Communications and Call Tracking
By using the Services, you consent to receive electronic communications, including messages, notices, and promotional content. Certain interactions, including phone calls and texts with agents, may be recorded or monitored through third-party communication tools for quality and analytics. By using these features, you consent to this tracking and storage.
California Residents
Under California Civil Code Section 1789.3, California users may contact
Department of Consumer Affairs
1625 N. Market Blvd., Suite S-202
Sacramento, CA 95834
Phone: (800) 952-5210
Contact Information
For questions or concerns, contact
Realmo/Property Experts Inc
101 Federal Street, Ste 1900
Boston, MA 02110
Email: [email protected]